This Service Charter outlines the service you can expect to receive from the Australian Electoral Commission (AEC).
The AEC is an independent statutory authority responsible for delivering impartial and independent electoral services to the Australian community, as set out in the Commonwealth Electoral Act 1918 (the Electoral Act) and other relevant legislation.
The AEC’s services include:
More information about the services provided by the AEC can be found in our Corporate Plan.
The AEC is not responsible for the conduct of state and territory or local government elections. Each state and territory has its own electoral management body responsible for the conduct of elections under state and territory legislation.
To deliver our electoral services, the AEC and its staff uphold the AEC values of electoral integrity through quality, agility and professionalism.
The AEC and its staff are also committed to the Australian Public Service (APS) values of being impartial, committed to service, accountable, respectful and ethical.
You can expect AEC services to be:
You can expect AEC staff to be:
You can expect communication with the AEC to be:
You can help the AEC deliver our services by understanding and meeting your responsibilities under the law.
If you are an Australian citizen, aged 18 years or over, you are required to:
If you are an Australian citizen aged 16 or 17 you are encouraged to enrol so you are ready to vote when you turn 18.
You can also help the AEC by:
The AEC will monitor, measure and report on our performance in delivering our services, and how we measure our performance is outlined in our Corporate Plan.
You can expect the AEC to hold itself accountable and to: