Providing feedback to the AEC

Updated: 29 September 2011

The AEC is committed to providing impartial and accessible electoral services to Australians.

The AEC Service Charter explains what we do, our commitment to how we provide our services, and how you can help us.

You can help us know how we are meeting our commitment by providing feedback to us.

If you are not satisfied with our service, please let us know so we can better understand how we can improve our services. Please also let us know if you have positive feedback about our services or our staff so we can acknowledge this.

Ways to give feedback

Call your local AEC office

13 23 26
(local call costs apply within Australia)
We are open 9am until 5pm, Monday to Friday (8am until 4pm in the Northern Territory). Please note these hours increase during a federal election.

Alternatively you can email info@aec.gov.au

We value your feedback and commit to responding as quickly as possible.

If there is an issue to resolve, we will let you know if we can resolve it the same day or whether we need more time to investigate, in which case we will keep you informed on progress.