Complaints and feedback
Updated: 13 April 2015
Australian Marriage Law Postal Survey
The AEC has responsibility under the Marriage Law Survey (Additional Safeguards) Act 2017 for enquiries or complaints only relating to possible:
- breaches of authorisation requirements for survey communication (with the exception of radio and television)
- bribery of people responding to the marriage law survey
- threats to people responding to the marriage law survey
- misleading material about how to complete the marriage law survey
The AEC is committed to providing impartial and accessible electoral services to Australians.
The AEC Service Charter explains what we do, our commitment to how we provide our services, and how you can help us.
We commit to treating a complaint seriously, promptly and in line with the Complaints Management Policy. The policy sets out how to lodge a complaint and the principles and processes that we will follow to manage a complaint.
If you have a complaint, positive feedback or a suggestion on how we can improve, we would like to hear from you. Please select one of the options below:
Make a complaint or provide feedback
Local office contact details
External complaint mechanisms
If, after working with us to resolve your issue, you are not satisfied with the way we have handled your complaint you can also contact:
- the Commonwealth Ombudsman who can investigate complaints about the administrative actions of Australian Government departments and agencies including the AEC. As a general rule, the Ombudsman will not, and in some cases cannot, investigate complaints until they have been raised with the agency. The Commonwealth Ombudsman can be contacted on 1300 362 072 or via the Commonwealth Ombudsman website
- the Australian Information Commissioner (OAIC) who can review decisions related to Freedom of Information (FOI) requests or in regard to breaches of privacy. The OAIC can be contacted on 1300 363 992 or via the OAIC website
- the Australian Human Rights Commission (AHRC) who investigates complaints of discrimination and breaches of human rights. The AHRC can be contacted on 1300 656 419 or via the Human Rights website