Complaints and feedback
The AEC is committed to providing impartial and accessible electoral services to Australians.
The AEC Service Charter explains what we do, our commitment to how we provide our services, and how you can help us.
2021 WA state election
Looking to provide feedback on the WA state election? The AEC manages the electoral roll and can help you enrol or update your details. For all other election feedback please go to the Western Australian Electoral Commission, who conduct state and local government elections in Western Australia.
Unsolicited text messages – Get the facts:
- Unsolicited text messages are permitted under the Electoral Act.
- The AEC also has no role in regulating the content of electoral communications – we don’t determine what is true or false.
- The AEC does not disclose telephone numbers from the electoral roll.
- Electoral communications require authorisation, either in the message or on a linked website.
- More information on electoral communication
We commit to treating a complaint seriously, promptly and in line with the Complaints Management Policy. The policy sets out how to lodge a complaint and the principles and processes that we will follow to manage a complaint.
Please select one of the options below:
Make a complaint or provide feedback
Contact your local AEC office
Enter your residential postcode to find your local AEC divisional office contact details:
List of AEC offices
External complaint mechanisms
If, after working with us to resolve your issue, you are not satisfied with the way we have handled your complaint you can also contact:
- the Commonwealth Ombudsman who can investigate complaints about the administrative actions of Australian Government departments and agencies including the AEC. As a general rule, the Ombudsman will not, and in some cases cannot, investigate complaints until they have been raised with the agency. The Commonwealth Ombudsman can be contacted on 1300 362 072 or via the Commonwealth Ombudsman website
- the Australian Information Commissioner (OAIC) who can review decisions related to Freedom of Information (FOI) requests or in regard to breaches of privacy. The OAIC can be contacted on 1300 363 992 or via the OAIC website
- the Australian Human Rights Commission (AHRC) who investigates complaints of discrimination and breaches of human rights. The AHRC can be contacted on 1300 656 419 or via the Human Rights website
Updated: 9 September 2021