The AEC is committed to providing impartial and accessible electoral services to Australians.
The AEC Service Charter explains what we do, our commitment to how we provide our services, and how you can help us.
The AEC runs mostly federal electoral events. For information and services relating to state, territory and local government elections, go to:
We commit to treating a complaint seriously, promptly and in line with the Complaints Management Policy. The policy sets out how to lodge a complaint and the principles and processes that we will follow to manage a complaint.
Please select one of the options below:
Please see access to AEC services during COVID-19.
The Divisional office in Groom QLD will be open for extended hours on the following days for enrolment and early voting purposes:
Normal opening hours for the Groom divisional office are 8:30am - 5:30pm, Monday to Friday.
Other details for the Groom by-election are available on the Groom by-election page.
Enter your residential postcode to find your local AEC divisional office contact details:
If, after working with us to resolve your issue, you are not satisfied with the way we have handled your complaint you can also contact: