Complaints and feedback

The AEC is committed to providing impartial and accessible electoral services to Australians.

The AEC Service Charter explains what we do, our commitment to how we provide our services, and how you can help us.

We commit to treating a complaint seriously, promptly and in line with the Complaints Management Policy. The policy sets out how to lodge a complaint and the principles and processes that we will follow to manage a complaint.

Please select one of the options below:

Make a complaint or provide feedback

Contact your local AEC office

As the AEC continues to respond to the developing COVID-19 pandemic, some offices continue to operate remotely while others are undergoing a graduated return to their premises. Outside of an election event most electoral business, including checking your enrolment or submitting an enrolment transaction, can be completed with us online.

People wishing to view the electoral roll via an AEC public access terminal must call us on 13 23 26. For some AEC office locations this service remains unavailable at this time. For other locations, access can be arranged by appointment only. We appreciate your patience and understanding.

Enter your residential postcode to find your local AEC divisional office contact details:

List of AEC offices

External complaint mechanisms

If, after working with us to resolve your issue, you are not satisfied with the way we have handled your complaint you can also contact:

  • the Commonwealth Ombudsman who can investigate complaints about the administrative actions of Australian Government departments and agencies including the AEC. As a general rule, the Ombudsman will not, and in some cases cannot, investigate complaints until they have been raised with the agency. The Commonwealth Ombudsman can be contacted on 1300 362 072 or via the Commonwealth Ombudsman website
  • the Australian Information Commissioner (OAIC) who can review decisions related to Freedom of Information (FOI) requests or in regard to breaches of privacy. The OAIC can be contacted on 1300 363 992 or via the OAIC website
  • the Australian Human Rights Commission (AHRC) who investigates complaints of discrimination and breaches of human rights. The AHRC can be contacted on 1300 656 419 or via the Human Rights website
Updated: 24 November 2017
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