The AEC is committed to providing impartial and accessible electoral services to Australians.
The AEC Service Charter explains what we do, our commitment to how we provide our services, and how you can help us.
We commit to treating a complaint seriously, promptly and in line with the Complaints Management Policy. The policy sets out how to lodge a complaint and the principles and processes that we will follow to manage a complaint.
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As the AEC continues to respond to the developing COVID-19 pandemic, some offices continue to operate remotely while others are undergoing a graduated return to their premises. Outside of an election event most electoral business, including checking your enrolment or submitting an enrolment transaction, can be completed with us online.
People wishing to view the electoral roll via an AEC public access terminal must call us on 13 23 26. For some AEC office locations this service remains unavailable at this time. For other locations, access can be arranged by appointment only. We appreciate your patience and understanding.
Enter your residential postcode to find your local AEC divisional office contact details:
If, after working with us to resolve your issue, you are not satisfied with the way we have handled your complaint you can also contact: