The AEC is committed to providing impartial and accessible electoral services to Australians.
The AEC Service Charter explains what we do, our commitment to how we provide our services, and how you can help us.
The AEC runs mostly federal electoral events. For information and services relating to state, territory and local government elections, go to:
We commit to treating a complaint seriously, promptly and in line with the Complaints Management Policy. The policy sets out how to lodge a complaint and the principles and processes that we will follow to manage a complaint.
Please select one of the options below:
Most electoral business outside of an electoral event, including checking your enrolment and submitting an enrolment transaction, can be completed with us online, and AEC offices across the country are also reopening to the public where possible under our COVID safety management plan.
AEC offices are open to the public, with COVID-safety measures in place, with the exception of Victoria where at this stage our offices remain closed.
We appreciate your cooperation and patience, and if you are feeling unwell we ask that you do not attend an AEC office.
Enter your residential postcode to find your local AEC divisional office contact details:
If, after working with us to resolve your issue, you are not satisfied with the way we have handled your complaint you can also contact: