eReturns credentials are mailed out to a financial controller as part of the obligation letter sent to associated entities in July each year unless the financial controller has already lodged an eReturn previously. Where a person has become the financial controller of an associated entity and wants to gain access to eReturns, please contact the Funding and Disclosure section (FAD) on 02 6271 4552 or by email at firstname.lastname@example.org.
eReturns credentials are posted to associated entities via registered post. This helps the Australian Electoral Commission (AEC) to ensure that only the financial controller has control of the associated entity's eReturns account.
eReturns credentials will appear like this in the obligation letter:
eReturns credentials are made up of a user name and one-time password. On the first log-in to eReturns you will be prompted to change the password. There is also an option to change the user name. It is important that eReturns credentials are kept secure and not shared with anyone else. Financial controllers will be held responsible for returns lodged via eReturns using those credentials.
Once eReturns credentials have been received, the eReturns website can be accessed via your web browser.
Be careful! – eReturns is a secure website which means you must type 'https://' at the beginning of the URL.
At the eReturns webpage the following login screen will appear.
Enter the user name and password provided in the obligation letter and click 'Login'.
The first time you log in to eReturns you will be prompted to verify your details. To navigate through the eReturns wizard use the 'Back' and 'Next' buttons at the bottom right of the screen.
Step 1: Organisation Details
First you will be asked to confirm which party or parties you are associated with.
On the next screen you can review and update the details the AEC currently has on file for your associated entity.
Step 2: Contact Details
Please ensure you enter your email address as eReturns uses email for validation and to send you copies of any returns you lodge.
Step 3: Account Details
On this screen you will be able to change your user name if you wish. You will also be required to enter a new password and provide a secret question and answer and a PIN. This secret information will be used by AEC staff to verify your identity over the phone if you need to contact the Help Desk.
Once you have completed the Account details screen, click 'Finish'.
Step 4: Confirmation
eReturns will automatically generate a verification email and send it to your email address. Before your eReturns account can be activated you will be required to verify your email address. This is done by clicking on the link in the email.
Clicking this link verifies that you have access to the email account.
Once you have verified your email address you are able to start using your eReturns account.
Click the 'Back to login' button to return to the eReturns login page.
From here, enter your user name and password to login – remember you will have changed your password and may have changed your user name.