eReturns: Associated Entity Quick Reference Guide: Getting Started

Updated: 14 September 2012

Getting Started

Logging in to eReturns

Getting Credentials

eReturns credentials are mailed out to a financial controller as part of the obligation letter sent to associated entities in July each year unless the financial controller has already lodged an eReturn previously. Where a person has become the financial controller of an associated entity and wants to gain access to eReturns, please contact the Funding and Disclosure section (FAD) on 02 6271 4552 or by email at

eReturns credentials are posted to associated entities via registered post. This helps the Australian Electoral Commission (AEC) to ensure that only the financial controller has control of the associated entity's eReturns account.

Logging in

eReturns credentials will appear like this in the obligation letter:

Screen shot showing how the credentials will be delivered

eReturns credentials are made up of a user name and one-time password. On the first log-in to eReturns you will be prompted to change the password. There is also an option to change the user name. It is important that eReturns credentials are kept secure and not shared with anyone else. Financial controllers will be held responsible for returns lodged via eReturns using those credentials.

Getting Started

Once eReturns credentials have been received, the eReturns website can be accessed via your web browser.

screen shot of URL in browser address bar

Be careful! – eReturns is a secure website which means you must type 'https://' at the beginning of the URL.

At the eReturns webpage the following login screen will appear.

screen shot of login screen

Enter the user name and password provided in the obligation letter and click 'Login'.

On first login

The first time you log in to eReturns you will be prompted to verify your details. To navigate through the eReturns wizard use the 'Back' and 'Next' buttons at the bottom right of the screen.

screen shot of back and next buttons

Step 1: Organisation Details

First you will be asked to confirm which party or parties you are associated with.

screen shots of associated political parties screen

On the next screen you can review and update the details the AEC currently has on file for your associated entity.

Step 2: Contact Details

Please ensure you enter your email address as eReturns uses email for validation and to send you copies of any returns you lodge.

screen shot of email entry fields

Step 3: Account Details

On this screen you will be able to change your user name if you wish. You will also be required to enter a new password and provide a secret question and answer and a PIN. This secret information will be used by AEC staff to verify your identity over the phone if you need to contact the Help Desk.

screen shot of account details screen

Once you have completed the Account details screen, click 'Finish'.

Step 4: Confirmation

screen shot of confirmation screen

eReturns will automatically generate a verification email and send it to your email address. Before your eReturns account can be activated you will be required to verify your email address. This is done by clicking on the link in the email.

screen shot of verification email

Clicking this link verifies that you have access to the email account.

screen shot of activation complete screen

Once you have verified your email address you are able to start using your eReturns account.


Click the 'Back to login' button to return to the eReturns login page.

screen shot showing the back to login link

From here, enter your user name and password to login – remember you will have changed your password and may have changed your user name.

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