National enrolment processing quality and timeliness

Updated: 14 November 2022

National enrolment processing quality and timeliness
Measurement	Quality		Timeliness
	The Enrolment Quality Assurance Program samples enrolment transactions to measure processing accuracy		Processing time for enrolment applications
	Accuracy of Essential fields¹	Accuracy of Supporting fields¹	Enrolment applications processed in 3 days	Enrolment transactions correctly processed	Enrolment applications processed in 5 days	Enrolment applications processed in 30 days
Target	99.5%	99.0%	99.0%	99.5%	95.0%	99.5%
Performance
2011‑12	99.5%	93.4%	88.5%	99.5%	These performance measures commenced in 2015-16
2012‑13	99.6%	95.3%	82.7%	99.6%
2013‑14	99.6%	96.6%	84.4%	99.6%
2014‑15	99.7%	96.8%	88.2%	99.7%
2015‑16²	97.8%	96.9%	These performance measures ceased in 2014-15		92.7%	97.0%
2016‑17³	97.5%	92.8%			69.1%	92.6%
2017‑18⁴	98.5%	98.0%			97.7%	99.3%
2018‑19⁵	97.9%	97.3%			85.2%	99.3%
2019-20⁶	98.6%	97.6%			89.4%	91.0%
2020-21	97.9%	97.2%			97.3%	99.8%
2021-22	96.5%	96.2%			88.0%	94.6%

The target for the accuracy of essential fields was 100 percent between 2015-16 and 2017-18. The target for the accuracy of supporting fields was 99.5 percent between 2015-16 and 2017-18.
Quality results for 2015-16 are for the period 1 July 2015 to 15 December 2015 as the process was suspended leading to the 2016 Federal Election.
Quality results for 2016-17 are for the period 1 April 2016 to 31 March 2017.
Quality results for 2017-18 are for the period 1 April 2017 to 31 March 2018.
Quality results for 2018-19 are for the period 1 April 2018 to 30 September 2018 as the process was suspended leading to the 2019 Federal Election.
Quality results for 2019-20 are for the period 1 November 2019 to 31 March 2020 due to the suspension of the program associated with the 2019 Federal Election. Processing timeliness for 2019-20 was below target as a result of a significant amount of paper enrolment forms received and processed at and after the 2019 Federal Election.