eReturns credentials are mailed out to third parties in an obligation letter as they are identified. Your eReturns credentials will look like this in your obligation letter:
Your credentials are made up of a user name and one-time password. On the first log-in to eReturns you will be prompted to change the password. You can also optionally change your user name.
Once you have your credentials you will need to navigate to the eReturns website using your browser.
Be careful! – eReturns is a secure website which means you must type 'https://' at the beginning of the URL.
Once you have successfully navigated to the eReturns webpage you will be able to enter your credentials.
Enter your user name and password from your obligation letter and click 'Login'.
The first time you log in to eReturns you will be prompted to verify your details. To navigate through the eReturns wizard use the 'Back' and 'Next' buttons at the bottom right of the screen.
Step 1: Organisation Details
On this screen you can review and update the details which the AEC currently has on file for your third party.
Step 2: Contact Details
Please ensure you enter your email address as eReturns uses email for validation and to send you copies of any returns you lodge.
Step 3: Account Details
On this screen you will be able to change your user name if you wish.
You will also be required to enter a new password and provide a secret question and answer and a PIN.
This secret information will be used by AEC staff to verify your identity over the phone if you need to contact the Help Desk.
Once you have completed the Account details screen, click 'Finish'.
Step 4: Confirmation
eReturns will automatically generate a verification email and send it to your email address. Before your eReturns account can be activated you will be required to verify your email address. This is done by clicking on the link in the email.
Clicking this link verifies that you have access to the email account.
Once you have verified your email address you are able to start using your eReturns account.
Click the 'Back to login' button to return to the eReturns login page.
From here, enter your user name and password to login – remember you will have changed your password and may have changed your user name.