eReturns credentials are emailed out to candidate agents identified from election nominations in an obligation letter following the election. If a candidate has not nominated an agent, they are considered to be their own. Your eReturns credentials will look like this in your obligation letter:
eReturns credentials are made up of a user name and one-time password. On the first log-in to eReturns you will be prompted to change the password. There is also an option. to change the user name. It is important that eReturns credentials are kept secure and not shared with anyone else.
Once eReturns credentials have been received the eReturns website can be accessed via your web browser.
Be careful! – eReturns is a secure website which means you must type 'https://' at the beginning of the URL.
At the eReturns webpage the following login screen will appear.
Enter your user name and password provided in your obligation letter and click ‘Login’.
The first time you log in to eReturns you will be prompted to verify your details. To navigate through the eReturns wizard use the ‘Back’ and ‘Next' buttons at the bottom right of the screen.
Step 1: Contact details
On this screen you can update your details. These details have been automatically pre-filled from the details that you have supplied to the Australian Electoral Commission.
Please ensure your email address is correct as eReturns uses email for validation and to send you copies of any returns which you lodge.
Once you have updated your details click ‘Next’ to move to the Account details screen.
Step 2: Account Details
On this screen you will be able to change your user name if you wish.
If you have received your eReturns credentials via an obligation letter you will also be required to enter a new password and provide a secret question and answer and a PIN.
This secret information will be used by AEC staff to verify your identity over the phone if you need to contact the Help Desk.
If you created your own eReturns account you are not required to change your user name or password unless you want to.
Once you have completed the Account details screen, click 'Next'.
Step 3: Confirmation
eReturns will automatically generate a verification email and send it to your email address. Before your eReturns account can be activated you will be required to verify your email address. This is done by clicking on the link in the email.
Clicking this link verifies that you have access to the email account.
Once you have verified your email address you are able to start using your eReturns account.
Click the 'Back to login' button to return to the eReturns login page.