Section N - Dispute resolution

Updated: 6 December 2016

84 Resolution of Agreement disputes

84.1 If a dispute relates to a matter arising under this Agreement or the National Employment Standards, this section sets out procedures to settle the dispute.

84.2 An Employee who is a party to the dispute may appoint a representative for the purposes of the procedures in this section.

84.3 In the first instance, the parties to the dispute must try to resolve the dispute at the workplace level by discussions between the Employee or Employees and relevant supervisor and/or management.

84.3 If discussions at the workplace level do not resolve the dispute, a party to the dispute may refer the matter to Fair Work Commission.

84.4 The Fair Work Commission may deal with the dispute in 2 stages:

  1. the Fair Work Commission will first attempt to resolve the dispute as it considers appropriate, including by mediation, conciliation, expressing an opinion or making a recommendation; and
  2. if the Fair Work Commission is unable to resolve the dispute at the first stage, the Fair Work Commission may then:
    1. arbitrate the dispute; and
    2. make a determination that is binding on the parties.

Note: If Fair Work Commission arbitrates the dispute, it may also use the powers that are available to it under the FWA. A decision that Fair Work Commission makes when arbitrating a dispute is a decision for the purpose of Div 3 of Part 5.1 of the FWA. Therefore, an appeal may be made against the decision.

84.6 While the parties are trying to resolve the dispute using the procedures in this section:

  1. an Employee must continue to perform his or her work as he or she would normally unless he or she has a reasonable concern about an imminent risk to his or her health or safety; and
  2. an employee must comply with a direction given by the employer to perform other available work at the same workplace, or at another workplace, unless:
    1. the work is not safe; or
    2. applicable work health and safety legislation would not permit the work to be performed; or
    3. the work is not appropriate for the employee to perform; or
    4. there are other reasonable grounds for the employee to refuse to comply with the direction.

84.7 The parties to the dispute agree to be bound by a decision made by Fair Work Commission in accordance with this section.

Back to top