eReturns: Third Party Quick Reference Guide: Troubleshooting

Updated: 19 October 2012

Troubleshooting

Forgotten Password

If you have forgotten your password, you can reset it online. This can be done using the forgotten password link on the eReturns front page. eReturns will send you an email with a new single use password in it.

login to eReturns screen with forgotten password link highlighted

Clicking forgotten password will take you to the password reset screen where you will need to enter your user name and the CAPTCHA text on screen.

reset password screen

Alternatively you can contact Funding & Disclosure on 02 6271 4552 or by email at fad@aec.gov.au.

Forgotten User name

If you have forgotten your user name, you can retrieve it online. This can be done using the forgotten user name link of the eReturns front page. eReturns will send you an email containing your user name.

login to eReturns screen with forgotten user name link highlighted

Clicking forgotten user name will take you to the user name retrieval screen where you will need to enter your email address and the CAPTCHA text on screen.

send a forgotten user name screen

Alternatively you can contact Funding & Disclosure on 02 6271 4552 or by email at fad@aec.gov.au.

Note – If there is more than one user name related to an email address eReturns will not be able to retrieve your user name online. You will need to contact Funding and Disclosure to retrieve you user name in this instance.

Other problems

If you experience any difficulties while using eReturns, please contact Funding & Disclosure on 02 6271 4552 or by email at fad@aec.gov.au.